State made $1.2 billion in accidental payments, which could be forgiven
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When Matthew Bishop started getting Pandemic Unemployment Assistance a year ago, it pulled him out of a tight spot. Bishop, who runs a small company called Gutenberg Author Services, lost all his customers when the economy imploded in March, and had moved out of his group house and in with his parents because he couldnโt make rent. PUA was a lifeline.
But in April, the state told him he owes $20,000 because he was overpaid.
Tens of thousands of Ohioans could be eligible to have their debt to the Department of Jobs and Family Services for unemployment assistance overpayments wiped out. But when ODJFS tells people theyโve been overpaid, the notices donโt mention that a repayment waiver might be available.
Thatโs leaving people like Bishop in a panic as they stare down bills they canโt possibly pay. Bishop said he contacted both his Ohio representative and senator, and filed an appeal online, but he hasnโt gotten a hearing date.
โI donโt have a lawyer,โ Bishop said. โI donโt really know what Iโm doing.โ
Over 1 million Ohioans have received PUA assistance. In the months since the system was launched, however, the Department of Jobs and Family Services found that it approved some people by mistake, or didnโt have enough paperwork to make a determination.
After seven requests for PUA overpayment data between March 12 and April 26, ODJFS spokesman Bret Crow said he expected data to be available in โa few weeks.โ In a press conference announced Monday, ODJFS interim director Matt Damschroder said the state gave out $1.2 billion in accidental PUA payments between the launch of the system last May and February of this year. Non-fraud overpayments, Damschroder said, could include a case where someone wasnโt aware they were supposed to report any money they made each week, or where an ODJFS employee mistakenly waved through an application that had a problem. Thatโs not including fraudulent payments, where a claimant deliberately lied to get money they werenโt entitled to have.
The state has always had the option to waive overpayments for traditional unemployment insurance if the mistake happened on the stateโs side, and the unemployed person would have trouble repaying. When the PUA program launched, the state didnโt have the same flexibility to forgive overpayments, but Congress changed that when it passed the CARES Act extension in December 2020.
Damschroder said ODJFS only received guidance from the federal Department of Labor about waivers recently, so Ohio is still sussing out what waiver requirements could be, or whether ODJFS will forgive some overpayments automatically through a blanket waiver. He said there will be more information about that โsoon.โ

Michelle Wrona, with Community Legal Aid in Youngstown, said many of the clients who ask her organization for help donโt know they can ask for a waiver. Every week, the state takes back half of the benefits they qualify for to pay down the overpayment balance. And, Wrona says, if they donโt clear the balance, they may not be able to get unemployment assistance for the next three years.
โThat safety net is gone for years to come,โ Wrona said. โWe canโt have people three years out to the future after the pandemic still feeling the financial effect.โ
According to Wrona, ODJFS officials told Legal Aid representatives early in 2021 that the agency would set up a formal process for requesting a waiver through their website. But, four months after Congress allowed PUA overpayment waivers, thereโs still no formal pipeline. ODJFS didnโt answer repeated questions about whether it was still planning to institute a waiver process.
Rep. Lisa Sobecki proposed a bill in February to automatically waive any overpayment caused by a mistake by ODJFS, but the bill hasnโt moved since it was referred to the Insurance Subcommittee later that month.
For now, Wrona said, the best way to get an overpayment waiver is to log in on the ODJFS online portal, find a notice about the claimantโs overpayment status, and click an option to file a late appeal.
Jeri Lindner says thatโs how she got her overpayment waived โ though it wasnโt easy. She said she filed seven appeals before she was finally given a hearing date for February. After a ten-minute conversation with the hearing officer, she received a notice that her PUA balance had been waived. She got a notice that the waiver went through on March 10.
But that hasnโt put an end to her problems. Repayments are still being deducted from her weekly benefits.
โI have contacted [ODJFS] every day since, and I am starting back at the beginning,โ she said. โNo one knows anything.โ
She said that one ODJFS representative she spoke to on the phone said sheโd never heard of overpayment waivers and didnโt think they existed.
For people like Bishop and Lindner, Damschroder recommended patience.
โCertainly for individuals who have experienced an overpayment โ again by no fault of their own,โ Damschroder said, โas hard as it is to hear, the best thing I can say is, โHold tight.โ Weโre working on the policy.โ