Exploring what can be done to help cities’ poorest residents who struggle with water debt
This is part two of a three-part series looking at the state of water affordability in Cleveland, Philadelphia and beyond, authored by the Northeast Ohio Solutions Journalism Collaborative in partnership with Resolve Philly in Philadelphia. You can find Part 1 here. Robert Ballenger’s office in Center City Philadelphia is filled to the brim with stacks of paperwork. It’s just one small sign of the complexity of the assistance programs his low-income clients need. Ballenger, an attorney who deals with utility issues at the nonprofit Community Legal Services, has helped dozens of people apply for Philadelphia’s Tiered Assistance Program (TAP), which provides residents with low incomes a major discount on their water bills.