affordability

Water bill woes part 2: What can Philadelphia learn from Cleveland’s water department?

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Exploring what can be done to help cities’ poorest residents who struggle with water debt

This is part two of a three-part series looking at the state of water affordability in Cleveland, Philadelphia and beyond, authored by the Northeast Ohio Solutions Journalism Collaborative in partnership with Resolve Philly in Philadelphia. You can find Part 1 here. Robert Ballenger’s office in Center City Philadelphia is filled to the brim with stacks of paperwork. It’s just one small sign of the complexity of the assistance programs his low-income clients need. Ballenger, an attorney who deals with utility issues at the nonprofit Community Legal Services, has helped dozens of people apply for Philadelphia’s Tiered Assistance Program (TAP), which provides residents with low incomes a major discount on their water bills.

Poverty

Sidebar: Why compare Cleveland and Philadelphia, and why does this matter?

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Across the U.S., the cost of water and sewer has only gotten more expensive over the last several decades, with the average water bill increasing by 30% between 2012 and 2019, according to a utility bill index conducted by Bluefield Research. 

As of 2019, low-income households spent an average of almost 10% of their disposable income each month to pay for basic monthly water and sewer services, according to a study out of Texas A&M University. 

And in both Cleveland and Philadelphia, the pandemic and the cities’ high poverty rates mean there are thousands of people behind on their water bills. As of November 2021, almost 10% of all Cleveland Water customers – about 40,000 customers – were behind on their water and sewer bills by six months or more, a rate that’s far higher than non-pandemic years. More than 1 in 4 Cleveland Water customers were behind on at least one bill that month, and in Philadelphia, nearly a third of customers were at least one bill behind in March 2021. Despite a significant difference in population size, the city of Cleveland isn’t so different from Philadelphia. The water systems that serve both cities are municipality-owned and serve a wide geographic area, with the Cleveland Water Department servicing about 440,000 accounts and the Philadelphia Water Department servicing almost 500,000.

basic utilities

Dodging disconnection

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More help is on the way, but will it be enough? This article is from Eye on Ohio, the nonprofit, nonpartisan Ohio Center for Journalism. Please join theirfree mailing list, as this helps provide more public service reporting. Janet Cook’s utility bills are stacking up and she doesn’t have enough money to pay them. The 62-year-old Clevelander’s main source of income is monthly Social Security disability checks.

Power lines at twilight
Energy

Hidden Charges: What’s on Your Electric Bill?

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Ohioans’ electric bills charge for more than the cost of making and delivering the electricity. With different utilities serving specific parts of the state, Ohioans’ electric bills and the tariffs that govern them vary. But they all have one thing in common: They’re hard for many people to understand. And the bills don’t clearly detail all charges to consumers. Here’s a guide to what all the small print says — and what it doesn’t say — on a sample bill from June for a residential customer of FirstEnergy’s Illuminating Company.

Electricity

Why Did Utility Bills Go Up As Electricity Prices Went Down?

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A look at how affiliate arrangements, subsidies and riders led to higher electric bills in Ohio — even as power prices declined

In a residential neighborhood south of downtown Cleveland, a decorative lamppost provides a stark illustration of what critics say is an abusive system of surcharges that have created billions of dollars in subsidies for the state’s utilities. The 150-watt light in a tiny residential park is the only thing for which the South Hills Neighborhood Association used electricity in July. Yet the electric bill was nearly $70 — only 38 cents of which was for the actual electricity consumed. The bill for that single lamppost is now nearly 750% higher than it was just 11 years ago. In July 2008, the charge for the same light totaled $8.28, with $2.69 going toward electricity.