Officials say approvals will be ‘later this summer’; reaching a customer service rep still an exhaustive process
This article provided by Eye on Ohio, the nonprofit, nonpartisan Ohio Center for Journalism. Please join their free mailing list as this helps them provide more public service reporting. Maggie Rose applied for pandemic unemployment assistance in April 2020 after the restaurant she was working in shut down due to the COVID-19 pandemic. She was quickly approved.
Then a couple weeks ago, she received an email from the Ohio Department of Jobs and Family services telling her to pay the balance owed on her account.
Rose was overpaid $12,000 – something she said was extremely scary “for someone who’s just gone through a move, hasn’t gotten a job yet, I’m using the little bit of money I have left to bring my car here.”
Rose recently moved to Atlanta, Georgia, and because she can’t afford to pay back the balance, she appealed.
In April, nearly 1 in 5 PUA recipients got an anxiety-inducing letter in the mail: the state requesting money back. For many who needed pandemic unemployment assistance to tide them over in the first place, finding the time or money to appeal has been a struggle.